Courtney, the AI Support Agent
A support agent that screen-shares, sees the problem and walks you through it.
An AI support agent that screen-shares with your users, sees the problem through vision, and walks them through the fix with voice guidance, instantly, 24/7.
Courtney
Client success & support
What it does
Built for your workflow, not the median one.
When a user has a tech problem, they typically have three options: wait on hold, log a ticket and wait, or ask the IT person who's always busy. Courtney is the fourth option. Users click "Share my screen," grant access in one browser click (no install, no admin rights required), and Courtney is live.
The screen-share stream feeds into a vision model at roughly one frame per second. Courtney watches what the user is doing, sees the error on screen, understands the context, and starts walking them through the fix conversationally. The user hears Courtney's voice and sees their own screen. It's a support call, available immediately, with no queue.
When the issue is outside what Courtney can resolve, or when it detects the user is becoming frustrated, it escalates gracefully. A ticket is created with the session context already attached, and a human tech picks it up with full context: what the user said, what Courtney saw, and what was already tried.
AI built in
Not bolted on. Baked in.
The AI in Courtney, the AI Support Agent isn't a chat widget on the side. It runs inside the business logic, on real data, from day one.
Vision is the core feature. Courtney doesn't just respond to what the user types, it watches the screen. Error messages, application state, dialog boxes, what browser tab is open, all of it feeds into the understanding of the problem. Most support bots are blind. Courtney is not.
Voice is the interface. Text chat during a frustrating tech problem is friction you don't need. Courtney speaks and listens, keeping the interaction natural. Users get real-time guidance without typing a description of their problem into a box.
The escalation logic is AI-driven. Courtney monitors confidence in its resolution path and user sentiment throughout the session. When either drops below threshold, it creates the ticket, writes the summary, and hands off without making the user repeat themselves.
Why it's better
Better than Phone queues / basic help desk chatbots. Because it knows your business.
A phone queue or a chatbot that asks you to describe your problem in a text box are both terrible experiences when your printer isn't working and your manager is waiting. Courtney starts seeing the actual problem in seconds, without requiring any setup from the user.
Zero install is a hard requirement. Prompts to contact your IT admin and download an .exe kill the experience before it starts. Courtney uses the browser's native screen-share API. No installer, no permissions dialog, no friction between the user and a resolution.
The ticket handoff is seamless because Courtney creates the ticket, not the user. It includes the session transcript, the vision context, the steps already attempted, and a summary of what the AI tried. Your tech walks into the problem fully briefed, not starting from scratch and not making the user re-explain anything.
What you leave behind
- No visibility into what the user actually sees on screen
- Requires app installs and admin permissions to get started
- Users repeat the full problem description on every handoff
- Support queues that leave users waiting while techs are free
Ready to see Courtney, the AI Support Agent in action?
Courtney will walk you through how Courtney, the AI Support Agent fits your workflow. No pitch deck, no obligations.